The purpose of this paper is to describe how a series of one-shot or single class library instruction webinars were created for on-campus and distance education students at Virginia Tech, a land grant institution in rural southwestern Virginia. Virginia Tech's distance learning department on campus trained in Centra 7.6 software and the lead…

Has your institution purchased discovery layer tools? Are you wondering how students are using them and how much return your institution is getting on that investment? Not only are there more resources available to students online than ever before, but there are also more avenues for students to discover those resources. The Royal Roads University…

Library literature and blogs frequently discuss customer service and user experience in physical libraries and Web sites, but little is said about this mentality toward services for distance learners specifically. This paper takes customer service best practices from well-known thinkers of the business world and makes connections to services for…

As technology continues to advance, libraries in Europe and America continue to improve upon their virtual reference services by employing new Web technologies and applying them to existing services. West African academic libraries have begun providing resources electronically to their users but still typically lag behind in the services they…

The Internet and the World Wide Web have influenced the new approaches taken in teaching and learning at institutions of higher learning. The nature of the courses offered, the geographical spread of the teaching sites as well as the diverse and distributed student population are the catalysts for the changes. These non-traditional, or distant…

From Web guides to online tutorials, academic librarians are increasingly experimenting with many different technologies in order to meet the needs of today's growing distance education populations. In this article, the author discusses one librarian's experience using Camtasia Studio to create subject specific video tutorials. Benefits, as well…

This paper looks at the author's outreach efforts as a distance librarian to encourage library use among a distance student population that comprises satellite locations, students attending online, students attending courses through instructional television, and students attending hybrid courses. Outcomes of the author's outreach attempts and…

Due to a shortage of librarians to teach classes coupled with a growing student body, librarians at East Tennessee State University (ETSU) decided to explore alternative means to deliver instruction. Their charge was to supplement traditional classroom instruction by utilizing ETSU's course management system (Desire2Learn, D2L) to inform students…

This study focuses on college and university library services provided to distance education students and a content analysis of library Web sites. The Web sites chosen were categorized by the amount of distance education the institution offered to students. Results indicated that the size of the institution had the strongest correlation to library…

A database that tracked information requests from University of Alaska Fairbanks (UAF) distance students using the Elmer E. Rasmuson Library's Off-Campus Services (OCS) indicated that, beginning in 2001, students became more self-reliant searchers. Reasons for this trend included: increased number of licensed online resources from which to choose;…