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Janis Warner; Christopher M. Cassidy – Journal of Information Systems Education, 2024
Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…
Descriptors: Corporate Support, Human Services, Helping Relationship, Undergraduate Students
Tan, Wee-Kek; Tan, Chuan-Hoo – Journal of Information Systems Education, 2010
Acquiring the knowledge to assemble an integrated Information System (IS) development process that is tailored to the specific needs of a project has become increasingly important. It is therefore necessary for educators to impart to students this crucial skill. However, Situational Method Engineering (SME) is an inherently complex process that…
Descriptors: Information Systems, Teaching Methods, Student Projects, Models
Truman, Gregory E.; Pachamanova, Dessislava A.; Goldstein, Michael A. – Journal of Information Systems Education, 2010
InterCon provides services to health insurers of foreign tourists who travel to the United States and Canada. Management wants to implement a new information system that will deal with several operational problems, but it is having difficulty securing the capital resources to fund the system's development. After an initial failure, the chief…
Descriptors: Foreign Countries, Case Method (Teaching Technique), Services, Travel