Extension professionals employ many techniques and tools to obtain feedback, input, information, and data from stakeholders, research participants, and program learners. An information-gathering tool called Ketso is described in this article. This tool and its associated techniques can be used in all phases of program development, implementation,…

Today's Extension professionals are tasked with more work and fewer resources. Integrating social media campaigns into outreach efforts can be an efficient way to meet work demands. If resources go toward social media, a practical method for collecting metrics is needed. Collecting metrics adds one more task to the workloads of Extension…

Web-based survey tools such as Survey Monkey can be used in many ways to increase the efficiency and effectiveness of Extension professionals. This article describes how Survey Monkey has been used at the state and county levels to collect community and internal staff information for the purposes of program planning, administration, evaluation and…

Assessing program impact can provide useful program evaluation data. It also provides a basis for program development, marketing, and justification. This article discusses recent impact evaluation efforts and findings of a long-time Extension program; referred to as Business Retention and Expansion (BR&E). How such information can be…

"Black box" evaluation considers program input and outcomes (what) without considering process (how and why). A broader approach to evaluation based on implementation process theory explores the social system context of programs and provides information useful for improving them. (SK)