"Cloud computing" refers to the use of computing resources on the Internet instead of on individual personal computers. The field is expanding and has significant potential value for educators. This is discussed with a focus on four main functions: file storage, file synchronization, document creation, and collaboration--each of which…

This article is based on the premise that face-to-face training can be augmented with cloud-based technology tools, to potentially extend viable training supports as higher education staff and faculty implement new content/skills in their jobs and classrooms. There are significant benefits to harnessing cloud-based tools that can facilitate both…

Many current (online) help systems fail because users refuse to use them or, even if they do so, they do not perceive them as helpful. There is an obvious gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Problems may be divided into psychological and…