Online learning space design becomes a significant issue with the proliferation of online learning in higher education. Never before has the instructor been given such a privilege in building and molding the learning space to fulfill his/her instructional aspirations. However, enormous challenges are present to the instructor in taking advantage…

Many current (online) help systems fail because users refuse to use them or, even if they do so, they do not perceive them as helpful. There is an obvious gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Problems may be divided into psychological and…