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What Is Good Service Quality? Day Service Staff's Perspectives about What It Looks Like and How It Should Be Monitored
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McEwen, Jade; Bigby, Christine; Douglas, Jacinta – Journal of Applied Research in Intellectual Disabilities, 2021
Background: Australian disability services must comply with quality standards defined by federal government. Standards are abstract, focus on paperwork and rarely describe what good service quality looks like in practice. This research explored frontline day service staff's perceptions of good service quality to identify ways that it may be better…
Descriptors: Foreign Countries, Program Effectiveness, Quality Control, Standards
Identifying Conceptualizations and Theories of Change Embedded in Interventions to Facilitate Community Participation for People with Intellectual Disability: A Scoping Review
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Bigby, Christine; Anderson, Sian; Cameron, Nadine – Journal of Applied Research in Intellectual Disabilities, 2018
Background: Little progress has been made towards community participation of people with intellectual disability despite it being a policy aim since the 1980s. We aimed to identify the features of programmes designed to support community participation. Method: A scoping review was conducted of peer-reviewed literature between 2000 and 2015, about…
Descriptors: Citizen Participation, Adults, Intellectual Disability, Intervention
The Development and Utility of a Program Theory: Lessons from an Evaluation of a Reputed Exemplary Residential Support Service for Adults with Intellectual Disability and Severe Challenging Behaviour in Victoria, Australia
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Clement, Tim; Bigby, Christine – Journal of Applied Research in Intellectual Disabilities, 2011
Background: Adults with severe challenging behaviour can achieve good "quality of life" outcomes in small supported accommodation services. Yet, the research indicates that they typically experience poorer outcomes than other adults with intellectual disability. This raises questions about the degree to which research has informed…
Descriptors: Program Design, Program Development, Mental Retardation, Quality of Life