Library long-term and strategic plans tend to employ top down approaches that can leave departmental staff feeling disconnected an unrepresented in the plan. In 2019, the Access Services Department at the University of Denver engaged in a long-term planning process. This process puts Access Services staff members at the center of the process. This…

A multiple methods study was conducted over three academic terms during the 2015 fiscal year at Santa Clara University Library to assess the impact and value of overnight library hours. A survey was conducted after midnight during times the Library was open 24 hours, five days a week (24/5), the last two weeks of the quarter. The survey was…

The former Associate Head of Access and Delivery Services of the North Carolina State University Libraries reports on successful use of matrix management techniques for the Circulation and Reserves unit of the department. Despite their having fallen out of favor in much of the management literature, matrix management principles are useful for…

This article uses Wellington City Libraries as the basis for a case study of a future-focused, reorganized staffing structure in a public library network. It covers the change from why, how, departure from a building-based hierarchical structure, new staff and line responsibilities, union involvement, implications for staff training to culture and…

The George A. Smathers Libraries of the University of Florida is currently undergoing a major renovation. Library West, the building that houses the humanities and social sciences collection, will be gutted and expanded. The collection will be moved to off-site storage and the staff will be relocated for a two-year period. The reality of these…

The University of Illinois at Urbana-Champaign (UIUC) Library participated in the statewide conversion to a new integrated library system in the summer of 2002. Prior to the system's implementation, various local and statewide committees coordinated efforts to train their staffs so as to ensure a seamless transition. This case study analyzes, in…