Academic libraries are expanding their collections to meet the technological and leisure needs of their students, but support for accessibility and curriculum can often be overlooked. At the University of North Texas Libraries, the Access Services Department utilized an internal grant to address the accessibility and curriculum gaps in its…

For the last decade or more, circulation numbers of physical materials have declined in academic libraries across the United States. In the spring of 2020, the COVID-19 pandemic drastically altered society and daily life, not to mention library functions. In particular, fears of contagion via physical surfaces and transmission by contact led many…

The Missouri State University Libraries Access Services implemented an evidence-based process to move many books and shelves. That process included measuring the collection, performing quality control checks, creating a plan, and defining regular waypoints to keep the shift from deviating from the plan. This article describes the move, the ideas…

During the Fall 2017 semester, staff at the Hudson County Community College (HCCC), Library began to notice that many books listed as available in the catalog were often not being found on the shelves when patrons attempted to retrieve them. This situation puzzled library leadership because HCCC had recently conducted an inventory and removed all…

As the role of print collections in academic libraries moves from monograph storage to a method for engaging users, the browsability and accessibility of print collections are becoming increasingly important. One factor that affects the ability to comfortably browse collections is the height at which the books are stored. This paper examines the…

The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request…

Effective for the 2012-2013 academic year, the Hilda C. Landers Library at St. Mary's College of Maryland (SMCM) eliminated daily overdue fines for undergraduates on books and some other materials. In 2019, nine years of comprehensive data on overdue returns (comprising three years before and three years after the change) was extracted from the…

Libraries in Nigeria have long struggled to adequately serve the information needs of visually impaired individuals, particularly those who are literate. Despite this, scholarly research addressing these issues in South-Eastern Nigeria is lacking, highlighting the urgency of investigating predictors of user satisfaction among visually impaired…

The University of Louisville's Ekstrom Library needed to remove 260,000 items from its shelves, and shift a further 95,000 within an extremely short deadline ahead of plans to redesign its third floor into an inviting, modern, student-friendly space for patrons to enjoy. The move faced three distinct challenges: space, item tracking, and…

The fundamental mission of the library is to provide users with unrestricted access to library resources anytime, anywhere regardless of their physical location, disability, or other circumstances. Library Access Service departments across the nation have been an innovation engine of creativity and opportunity for many decades. The global…

If an item is not readily available in an academic library's collection, is it quicker to buy it or does is make better sense to borrow it? At a public, four-year institution, acquisitions and interlibrary loan (ILL) are exploring a new relationship to improve the users' experience. The question is determining what triggers the decision to borrow…

This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…

The University of Baltimore's Langsdale Library underwent its five-year review in FY2016 (1 July 2015-30 June 2016). A basic, integral and necessary element of this process was the development of an assessment plan. Langsdale Library developed a five-year assessment plan based on the five-year review. The plan aligns the library's collections and…

The purpose of this study is to contribute to the establishment of metrics that can be used by libraries to analyze, anticipate, and plan for resource allocation for specialized print-based collections within an academic library. In the context of transactions associated with the circulation of library materials, that is checkouts, renewals, and…

Discriminations against members of the lesbian/gay/bisexual/transgender/queer (LGBTQ) community have been reported in every sphere of life, including in libraries. This paper reviewed the literature on transgender studies particularly in relation to the role of libraries. It highlights the problems faced by transgender people in accessing…