In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a…

Through vision, leadership, and creativity, Salisbury University's Blackwell Library transformed its access services department structurally and philosophically to better position itself to meet, and strive to exceed, today's user needs and expectations. Restructuring and the introduction of new leadership and new ideas provided the foundation for…

At most colleges and universities, there are a number of small, nonlibrary collections across campus, such as those found in student centers or academic departments. Historically, at American University, partnership with these collections was done through absorbing them into the main library collection. Recently, however, the Library has seen…

In 2007, New York University's Bobst Library assembled a group of staff charged with suggesting improvements to circulation policy. As a result of these efforts many changes were implemented at the beginning of the 2007-2008 academic year, including extended loan periods and the elimination of routine daily overdue fines. The changes were…

Sooner Xpress service arose out of a need to improve and expand services for library users at the University of Oklahoma. After several years of service for our distance education students, a decision was made to expand those services to include all campus and local users in an effort to streamline retrieval services in the library. Both…