As libraries of all types and sizes continue to re-envision themselves to remain relevant in a rapidly changing information landscape, the single service point is visible evidence of this effort. In a complex environment, combining formerly disparate functional or service units is for many libraries both an innovative and effective way to manage…

Surveys the literature from 1995 through 2002 related to interlibrary loan and document delivery services in libraries. Topics addressed include reference sources; national and international initiatives; theory, management, and practice; document delivery; resource sharing; and copyright and licensing. (Contains 228 references.) (Author/LRW)

Access services is not unique in its need for effective personnel management. A review of the literature indicates that there are many publications on or relating to library personnel administration; however, relatively few of them are dedicated to the narrow topic of access services. As such, this review encompasses literature that is general to…