Discusses the needs of multicultural students and examines the responses of three academic libraries in addressing those needs by developing support services. Examples of programs in library instruction, reference service, collection development, and academic program support are included; setting priorities is discussed; and the potential role of…

Describes the methodology used at the University of Arizona Library to address the issue of access versus ownership of library materials. Topics discussed include participatory management; data collection, including focus groups, interlibrary loan statistics, and graduate research citation analysis; and resulting recommendations, including…