Discussion of issues arising from relations between libraries and vendors of computer systems highlights factors influencing how vendors respond to system problems, how libraries could help themselves, purchasing non-existent systems, integrated system dream, and advice on ameliorating problems once an off-the-shelf software system has been…

Presents a chronological overview of the initiation and operation of the State University of New York at Albany library's computer-based reference services, with a discussion of costs, planning, organizational, and managerial considerations. (Author/CWM)

Quality in library technical services is explored in light of changes produced by automation. Highlights include a definition of quality; new opportunities and shifting priorities; cataloging (fullness of records, heading consistency, accountability, local standards, automated checking); need for new skills (management, staff); and boons of…

Describes reorganization of monographic processing at Iowa State University Library Technical Services for effective use of online cataloging system (OCLC). Combination of pre-order bibliographic searching with later copy cataloging, post-receipt examination of materials, hit rates and type of records used, productivity and processing speed, and…