Descriptor
Source
| Journal of Academic… | 7 |
Author
| Argentati, Carolyn D. | 1 |
| Farber, Evan | 1 |
| Hernon, Peter | 1 |
| Nitecki, Danuta A. | 1 |
| Quinn, Brian | 1 |
| Rieh, Soo Young | 1 |
| Shill, Harold B. | 1 |
| Stephens, Denise | 1 |
| Stimatz, Lisa R. | 1 |
Publication Type
| Journal Articles | 7 |
| Reports - Descriptive | 3 |
| Reports - Evaluative | 2 |
| Information Analyses | 1 |
| Reports - Research | 1 |
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Peer reviewedQuinn, Brian – Journal of Academic Librarianship, 1997
Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)
Descriptors: Academic Libraries, Document Delivery, Higher Education, Information Services
Peer reviewedNitecki, Danuta A.; Hernon, Peter – Journal of Academic Librarianship, 2000
Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)
Descriptors: Academic Libraries, Evaluation Methods, Higher Education, Improvement
Peer reviewedFarber, Evan – Journal of Academic Librarianship, 1999
Examines how the role of academic libraries and librarians has changed drastically since the early 1970s. Suggests that the recognition of the educational role of librarians today is a result of the convergence of the widespread success of bibliographic instruction and the impact of electronic sources of information.(AEF)
Descriptors: College Libraries, Higher Education, Information Services, Information Technology
Peer reviewedRieh, Soo Young – Journal of Academic Librarianship, 1999
Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…
Descriptors: Academic Libraries, Administrator Attitudes, Change, Higher Education
Peer reviewedShill, Harold B.; Stimatz, Lisa R. – Journal of Academic Librarianship, 1999
Government agencies are adopting electronic-information-dissemination strategies which both challenge established dissemination structures and offer new access opportunities for all libraries. This article explores the implications of this change and describes the initiative of one medium-sized, non-depository library to become a government…
Descriptors: Academic Libraries, Access to Information, Change, Document Delivery
Peer reviewedArgentati, Carolyn D. – Journal of Academic Librarianship, 1997
Examines the expanding horizons for geographic information system (GIS) services in academic libraries, with examples drawn from experiences at North Carolina State University Libraries, a participant in the Association of Research Libraries (ARL) GIS Library Project. Discusses building on partnerships; providing opportunities for instruction and…
Descriptors: Academic Libraries, Educational Development, Electronic Libraries, Higher Education
Peer reviewedStephens, Denise – Journal of Academic Librarianship, 1997
Examines key management issues involved in delivering geographic information services on the World Wide Web, using the Geographic Information Center (GIC) program at the University of Virginia Library as a reference. Highlights include integrating the Web into services; building collections for Web delivery; and evaluating spatial information…
Descriptors: Academic Libraries, Computer System Design, Document Delivery, Information Services
