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Library Faculty Evaluation: An Idea Whose Time Continues to Come.
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Person, Roland – Journal of Academic Librarianship, 1979
Investigates strong points and shortcomings of peer and student evaluation of library faculty. Examples of evaluation plans in use at various university libraries are cited, and the instrument used at Southern University-Carbondale's library is examined. A copy of the two-page evaluation form is appended. (CWM)
Descriptors: Academic Libraries, Evaluation Criteria, Evaluation Methods, Faculty Evaluation
Reference Service Standards, Performance Criteria, and Evaluation.
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Schwartz, Diane G.; Eakin, Dottie – Journal of Academic Librarianship, 1986
Describes process by which reference service standards were developed at a university medical library and their impact on the evaluation of work of librarians. Highlights include establishment of preliminary criteria, literature review, reference service standards, performance evaluation, peer review, and staff development. Checklist of reference…
Descriptors: Check Lists, College Libraries, Evaluation Criteria, Higher Education
Changing the Concept and Measure of Service Quality in Academic Libraries.
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Nitecki, Danuta A. – Journal of Academic Librarianship, 1996
The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…
Descriptors: Academic Libraries, Attitude Measures, Change Agents, Data Analysis