The discourse of small groups of 3-4 adults enrolled in a graduate business course was audio-recorded as they participated in a computer-supported simulation in which the group represented a firm and worked over a series of eight sessions in making a series of decisions. Discourse transcripts were analyzed using a coding scheme that classified…

Genre analysis, the investigation of typified communicative actions arising in recurrent situations, has been developed to study information use and interchange online, in businesses and in other organizations. As such, it holds out promise for the investigation of similarly typified communicative actions and situations in CSCL contexts. This…

A common challenge in many situations of computer-supported collaborative learning is increasing the willingness of those involved to share their knowledge with other group members. As a prototypical situation of computer-supported information exchange, a shared-database setting was chosen for the current study. This information-exchange situation…

The use and effects of a CSCL-tool are not always predictable from the properties of the tool alone, but depend on how that tool is appropriated. This paper presents the findings from a case study about the appropriation of a graphical shared workspace. When students are presented with a new tool they may encounter competing constraints and…

Per definition, CSCL research deals with the data of individuals nested in groups, and the influence of a specific learning setting on the collaborative process of learning. Most well-established statistical methods are not able to analyze such nested data adequately. This article describes the problems which arise when standard methods are…

This paper describes the development of augmented group awareness tools that take mutual user ratings of their online discussion contributions as input, aggregate these data, and visually feed these data back to the members in real time, thereby informing participants about how the group as a whole perceives their contributions. A specific group…