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Making FAQ Chatbots More Inclusive: An Examination of Non-Native English Users' Interactions with New Technology in Massive Open Online Courses
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Han, Songhee; Liu, Min; Pan, Zilong; Cai, Ying; Shao, Peixia – International Journal of Artificial Intelligence in Education, 2023
In this study, we examined interaction behaviors between a small number of participants in two massive open online courses (MOOCs) and an FAQ chatbot, focusing on the participants' native language markers. We used a binary native language marker (non-native English user vs. native English user) to distinguish between two groups in this multiple…
Descriptors: Artificial Intelligence, MOOCs, Native Language, Computer Mediated Communication