Presents a model that calculates the conditions under which a library may adopt a highly service-oriented online catalog access policy at minimum additional cost. The use of arrival rates, service rates, and queueing calculations to arrive at a cost-effective policy is explained. (Author/CLB)

Discusses collection development and acquisitions in virtual, or networked, libraries. Topics include electronic versus digital libraries; philosophical issues of library acquisition; user expectations, including wants and needs; strategic planning, including resource sharing agreements, retrospective conversion, and staff training; collection…