For most people, their major concern when running errands or shopping is whether they can fit all they need to do into the time available. For people with disabilities, however, particularly for those who have physical disabilities, their major concern is whether they can get into the stores or buildings in the first place and, once in, whether they have access to the goods and services they need. The Americans with Disabilities Act (ADA), passed nearly unanimously by both houses of Congress and signed into law by President George H. W. Bush on July 26, 1990, mandates places that offer their goods and services to the public must be accessible to people with a variety of disabilities. Effective January 26, 1992, all places of business have been required to make their goods and services available to, and useable by people with disabilities to the extent that it is readily achievable. Furthermore, all new construction and renovations to existing buildings must be accessible to and usable by people with disabilities to the fullest extent possible. This article discusses the impact of the ADA, 21 years after it was signed into law.