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Peer reviewedMolnar, Jack; Stup, Brenda – Evaluation Practice, 1994
This article describes an ongoing survey that illustrates how evaluators, working with program managers, have effectively used client-based data to monitor performance in the Social Security Administration. The value of client-based data outweighs the limitations and problems collecting it. Customer perceptions are a critical barometer of quality.…
Descriptors: Data Collection, Delivery Systems, Evaluation Methods, Evaluation Problems
