Argues that false assumptions about user needs implicit in methodologies for building information systems have resulted in inadequate and inflexible systems. Checkland's Soft Systems Methodology is examined as a useful alternative. Its fundamental features are described, and examples of models demonstrate how the methodology can facilitate…

This discussion of Alanet, a comprehensive information system for professional librarians, covers its development; program features; advantages; uniqueness as a complete and integrated electronic information system for library professionals; system applications; benefits; costs; future developments; and user education. (MBR)