South African Universities are tasked with increasing student throughput by offering additional academic support. A second task is to teach students to challenge and question. One way of attempting to achieve these tasks is by using Information and Communication Technology (ICT). The focus of this paper is to examine the effect of using an ICT…

Although there is great interest, and considerable investment, in adopting technology within Higher Education, it is less clear what this change means to the people who implement or experience it. Presently, there is no consistent framework used to study and explain this phenomenon. In this paper, we propose a framework that can structure and…