Examines how the Veterans Benefits Administration (VBA) selected, funded, developed, and implemented a distributed technical training system which achieves return on investment documented via performance measurement and follow-on evaluation. VBA proposed using the instructional systems development process, integrated with other advances in…

Argues that the tendency to focus on the technical aspects of distance learning contributes to the infrequency of distance learning methods usage in education and training. Discusses the technical and human dimensions of distance learning, resistance to change, user perspective, and inertia and entropy. Outlines 10 human dimension principles…