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Direct linkSmallen, David L. – EDUCAUSE Review, 2005
Benchmarking information technology services has become a vital activity for colleges and universities. The COSTS Project (http://www.costsproject.org/) is an ongoing quantitative effort to benchmark the costs of providing IT services in higher education; the project helps institutions understand their IT budgets and staffing relative to peer…
Descriptors: Costs, Liberal Arts, Information Technology, Higher Education
