Discusses the results of a survey of commercial CD-ROM databases and compares them with previous annual surveys. Topics discussed include the rapid growth in number of available titles; types of databases; subject areas; hardware requirements; frequency of updates; prices; and CD-ROM's potential as a publishing medium. (seven references) (LRW)

The first of three articles describes the results of a survey that examined characteristics and responsibilities of help-desk personnel at major database and online services. The second provides guidelines to using such customer services, and the third lists help-desk numbers for online databases and systems. (CLB)

Descriptions and evaluations of 13 databases devoted to computer information are presented by type under four headings: bibliographic databases; daily news services; online computer magazines; and specialized computer industry databases. Information on database producers, starting date of file, update frequency, vendors, and prices is summarized…

This evaluation of Predicasts' PROMT megafile and its implications for online searchers includes a comparison of sample searches of company and product data in PROMT and a control database, a critical evaluation of company documentation, and a survey of PROMT users. (CLB)

Examines the impact of online systems designed to be searched by end users on the process of database and product evaluation. Two testing methods, beta tests and user surveys, are evaluated, and possible solutions to testing problems are suggested. (CLB)