Writing a mission statement is difficult, especially today when the need for libraries is being openly questioned. Now more than ever, librarians, trustees, and patrons must determine how libraries can best serve their communities and express their conclusions in their mission statements. A clear sense of purpose provides an essential foundation…

This article explains a two-part plan, created by the people at the Public Library of Charlotte & Mecklenburg County (PLCMC), to help staff members keep up with the sea change of technology. A core competencies training program was developed. This keeps workers afloat by providing them with the technology skills they need to support the change…

In this article, the author recounts her experience in 2005 as a library director at the Mount Laurel Library in New Jersey. She thought her people at the library were in fairly good shape in terms of the professional staff's understanding of the confidentiality rules governing their customer information. However, she was wrong. This was driven…

Explains why libraries need to move beyond the limitations of their old technology when they move to new computer systems with wider boundaries. Describes how to change the work flow by focusing on time factors, including implementation; coordination for staff and departments; patience; reports; and improving public services. (LRW)

Discusses library consultants and offers a step-by-step plan for selecting a consultant who meets a library's specific needs. Topics include setting criteria and the type of consultant needed; turnaround time; Request for Proposal or Request for Qualifications; and building consensus between staff, management, and the consultant. (LRW)

Blogging offers an alternative and sometimes superior way to communicate with library patrons. It provides an opportunity to speak more directly to them, and it does so in a manner that is more comfortable and convenient for all involved. A library's Web site may be the only interaction that patrons have with the organization, so it makes sense to…

It seems that the demand for public access computers grows exponentially every time a library network is expanded, making it impossible to ever have enough computers available for patrons. One solution that many libraries are implementing to ease the demand for public computer use is to offer wireless technology that allows patrons to bring in…

In this column, the author relates his experiences in the use of library technology over his 20-year career at Vanderbilt University. He describes how computers in libraries have transformed almost every aspect of how the library provides its services and performs its work behind the scenes. In addition, the author shares a few successful…

While preparing to migrate from Innovative Interfaces' text-based serials module to its new Millennium Serials product, the author, a manager of technical services operations in a small academic library, found herself faced with a number of decisions regarding how to store holdings information. Holdings data is information about individual items…

Explains how to keep library systems healthy and functioning by taking sensible security measures. Examines why hackers would target library systems and how library systems are compromised. Describes tools that can help, including: firewalls; antivirus software; alarms; network analysis tools; and encryption. Identifies several strategies for…

Suggests guidelines to be followed by library administrators and managers to deal effectively with changes caused by the introduction of automation or technology projects within a library. The need for planning is emphasized, staff participation is stressed, adequate training and preparation are discussed, and financial planning is considered.…

This article presents a plan of having a new facility for the library of Valparaiso University. The authors, as dean of library services and assistant university librarian for access services at Valpo, discuss their plan of building a Center for Library and Information Resources that would house more books while also providing computing centers,…

Identifies key issues and provides strategies for building a library Web site. Highlights include defining the purpose in accordance with what is technically possible; the server; connectivity; designation of responsibilities; page and link maintenance and enhancement; administrative organization, including a Web Governing Group, Web…

Addresses how libraries can prepare for Y2K problems. Discusses technology that might be affected and equipment that should be examined, difficulty of fixing noncompliant hardware and software, identifying problem areas and developing solutions, and dealing with vendors. Includes a checklist of necessary preparations. (AEF)

Explains how a new systems administrator can make good first impressions, become familiar with the library, and take charge. Describes ways of working effectively with equipment and human resources, and outlines types of library staff personalities the systems librarian may encounter. Discusses organizing the data gathered into action plans. (AEF)