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Ennis, Lisa A.; Tims, Randy S. – Computers in Libraries, 2012
This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…
Descriptors: Library Materials, Internet, Library Services, Technical Support
Praino, Steven – Computers in Libraries, 2012
The rise of technology gives individuals new options when it comes to viewing and managing their collection of reading materials. Where there used to be wooden bookshelves filled to the brim with bound volumes of paper, there now sits a small, handheld, battery-powered device that, when one thinks about it, does so much more than simply show one…
Descriptors: Technical Support, Reading Materials, Academic Libraries, Computer Software Evaluation
Breeding, Marshall – Computers in Libraries, 2012
In the library context, they depend on sophisticated business applications specifically designed to support their work. This infrastructure consists of such components as integrated library systems, their associated online catalogs or discovery services, and self-check equipment, as well as a Web site and the various online tools and services…
Descriptors: Equipment Maintenance, Technical Support, Information Technology, Technology Planning
Furlong, Katherine – Computers in Libraries, 2009
Lafayette College is an undergraduate, private liberal arts and engineering school in Easton, Pennsylvania. In 2005, Lafayette rededicated its newly renovated library, complete with shared library/instructional technology facilities and a media studio. As originally envisioned, instructional technology (ITech) would have its own separate service…
Descriptors: Library Personnel, College Libraries, Educational Technology, Liberal Arts
Ennis, Lisa A. – Computers in Libraries, 2008
Miscommunications and misunderstandings surrounding common words that have one meaning in library-speak and a different meaning in IT-speak are all too common. There are tons of books on communicating; one could spend a career reading them all. In this article, the author recommends one book that describes how to focus on phrasing questions in…
Descriptors: Information Technology, Library Networks, Librarians, Librarian Attitudes