Listening to the Customer: Implementing Quality Function Deployment.

Schauerman, Sam; And Others

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ486872

Record Type: Journal

Publication Date: 1994

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1066-8926

EISSN: N/A

Available Date: N/A

Listening to the Customer: Implementing Quality Function Deployment.

Schauerman, Sam; And Others

Community College Journal of Research and Practice, v18 n4 p397-409 Jul-Aug 1994

Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's institutional systems. (MAB)

Descriptors: Administrative Principles, College Administration, College Planning, Community Colleges, Management Systems, Program Descriptions, Quality Control, Student Needs, Total Quality Management, Two Year Colleges

Publication Type: Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A