Introducing the Human Side of Total Quality Management into Educational Institutions.

Thor, Linda M.

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Peer reviewed

ERIC Number: EJ486868

Record Type: Journal

Publication Date: 1994

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-1066-8926

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Introducing the Human Side of Total Quality Management into Educational Institutions.

Thor, Linda M.

Community College Journal of Research and Practice, v18 n4 p359-68 Jul-Aug 1994

Drawing from the experiences of Rio Salado Community College (Arizona) in implementing Total Quality Management, discusses common barriers to change (e.g., time, aversion to change, and pitfalls of change); leadership failure as a cause of failure in TQM implementation; and the importance of constancy of purpose, employee empowerment, and meaningful rewards and recognition. (MAB)

Descriptors: Accountability, Administrative Principles, Administrator Role, Community Colleges, Organizational Change, Program Development, Program Effectiveness, Quality Control, Resistance to Change, Self Evaluation (Groups), Total Quality Management, Two Year Colleges

Publication Type: Reports - Descriptive; Journal Articles

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A

Author Affiliations: N/A