Florida's Ask a Librarian service (http://www.askalibrarian.org) brings virtual reference to users at their moment of need via the Internet. Ask a Librarian is a growing service with 76 participating libraries including public, school, four-year, and community college libraries. The following article describes how Ask a Librarian was developed…

The Central Piedmont Community College Libraries have been successful in creating positive expectations from the CPCC community by connecting an official library logo with quality library service. The creation of the CPCC Libraries' logo CLICK was a process that spanned several months. A history of this process details the meetings and design work…

Traces the development of Lima Community College's computer literacy program, which uses the library as the site of ongoing computer education. Explores such factors in program development as funding, hardware choice, and implementation steps. Responds to several myths about computers, e.g., microcomputers take up little space and reduce staffing…