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Customer Service as Affected by Data Quality on an Integrated Student Information System.
Peer reviewed Peer reviewed
Siblock, Steve – College and University, 1997
A student information system, repository of most essential customer information and registration data, is especially vulnerable to data corruption because of its many different users. A hypothetical case illustrates how service to a college applicant can be compromised by inattention in system use. Specific areas of system vulnerability are noted,…
Descriptors: College Administration, College Applicants, Confidential Records, Data Processing