Academic libraries should focus on their users as customers and develop programs to meet expectations. Discusses gaps between expectations and management's perception of expectations and suggests strategies for enhancing satisfaction, communication, and management. (AEF)

Discusses special aspects of East Asian collections and explores how organizational changes in academic libraries affect them, based on experiences at the University of Arizona. Considers total quality management; continuous quality improvement; teamwork; staffing changes; specialization versus generalization; budgetary restraints and cost…

In response to national downsizing, Ontario University conducted a study which explored how academic librarians coped with job loss and examined stressful institutional and personal elements (i.e., self-doubt, anger). Results found needs for library's plan to handle position elimination; coordination between library and personnel departments; and…

Discusses the impending shortage of academic librarians as current librarians retire, based on research in Canada and the United States. Topics include experience and expertise; hiring, retention, and professional development; succession planning that includes management experience; chances for advancement into progressively responsible positions;…