Artificial intelligence (AI) has emerged as a topic of interest among information technology innovators. As AI is refined, practical uses of the technology to improve the transfer of information are increasingly investigated, developed, and adopted in a variety of public environments, including in libraries. Given the relatively recent emergence…

Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

The primary objective of the study was to describe the number, types and titles, requested qualifications and skills, salary information, and locations of positions advertised in 2011 on the ALA JobLIST and ARL Job Announcements websites and in the print version of the Chronicle of Higher Education for purposes of determining the current state of…

An information services organization based on individual constituent groups, instead of defined physical collections and technologies, encourages a broader, more effective, and innovative use of varying information and technology services for academic libraries. Such a model also provides more focused and clearly defined positions and procedures…

Describes how the University of Toronto library addressed the problem of supporting the extensive learning of electronic-information resources required by reference and library instruction staff by organizing teams of learners who shared responsibility for leadership. Discusses responses from evaluation questionnaires. (Author/LRW)

Describes a study that explored the interaction between academic librarians and faculty at the University of Manitoba, the impact of librarian's contributions, and the future roles of librarians. Highlights include teaching and instruction; information services; information technology; research; collections; and the willingness of faculty to…

Collection development policies as traditionally conceived are of little practical utility. Research librarians will better serve themselves and their users by devising flexible guides to information associated with particular fields of study. Resource maps using electronic technology could accommodate different kinds of inquiries. (Author/AEF)

Discusses the need to change reference service in academic libraries to meet changes in user needs and customer service technologies. Topics include convergence of information services and technologies; portable computing; new values; new service models; on-site integrated services; and remote integrated services. (Contains 27 references.) (LRW)

Academic libraries in China are transforming traditionally isolated and separated operations by initiating an integral library system to connect all academic libraries nationwide with each other and with other information networks abroad. The current academic library environment in China, the concept of the integral library system, and major goals…

Describes two indexes, the Electronic and Print Usage Indexes, created at the Cushing/Whitney Medical Library at Yale University, that can be used easily by librarians to clearly demonstrate usage trends in their libraries. The indexes show that in 1998-1999, patron usage of electronic resources more than doubled, whereas print use declined. (AEF)

Information and Library Services at the University of Maryland University College conducted a needs assessment survey to examine trends in student use of library resources, services, and instruction in order to understand how student usage patterns, needs, and preferences have changed as well as stayed the same. Findings followed national trends…

Examines the impact of electronic technology on libraries and scholarship. Focuses on some of the challenges of using electronic resources in research libraries, which include cost of acquiring electronic formats and the effect such expenditures have on other library services and collection development practices. Explores how electronic resources…

Shows how new terminology related to technological advances has affected communication among library professionals through a literature review and a selective survey of administrators of information technology, public services, and technical services in academic libraries belonging to the Association of Research Libraries. (Author/LRW)