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Direct linkPrice, Elizabeth – College & Research Libraries, 2018
Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have…
Descriptors: Information Seeking, Academic Libraries, Social Networks, Reference Services
