Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

Presents the results of a survey of Canadian academic libraries that was conducted to determine areas of needed research in light of changes in technology and user needs. Suggestions for research included collection development, automation and user access, government role, copyright, serials price increases, and library administrators' attitudes…