Discusses the need to include communication skills as a component of training sessions for library staff who will be serving patrons using online catalogs and databases. Specific points that should be covered in training sessions are identified and training methods are suggested. (eight references) (CLB)

Discusses CD-ROM with an emphasis on aspects that librarians need to know. The topics covered include the technology; installations and cost; advantages and disadvantages for libraries; products of interest to librarians; and selection issues. Other optical storage media are described and sources for further information are provided. (37…