Traces the recent history of libraries and mentions loss of status, insufficient funds, insufficient evaluation methods, and unspecified goals as major contributors to contemporary management problems. Also outlined is a management strategy, which includes public relations, long-range and short-range goals, and budget and financing. (JVP)

This is a marketing approach to satisfying the library user. Modern retailing practices, including market research as a basis for planning, are applied to libraries. (JAB)

The author views the organization as a total operating system which mobilizes its resources for the sole reason of satisfying the wants of a market. The organization must consider the environmental forces of technology, and also social, economic, and competitive trends. (Author/JAB)

Discusses techniques for reducing organizational staff while minimizing such harmful effects as layoffs, staff demoralization, and productivity losses. Case studies on the Petroleum Incentives Administration, the British Columbia Buildings Corporation, and the National Library of Canada present approaches to downsizing that utilized long range…