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Kesner, Richard M.

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Developing an Information Technology Support Model for Higher Education.

Kesner, Richard M. – CAUSE/EFFECT, 1997

Babson College (Massachusetts) responded to expanded campus computer use and resulting demand for support services by developing service delivery tailored to user groups' needs. Resources devoted to this effort have grown dramatically, and include help desk and dispatch support, program of technology specialists, evening support to residence…

Descriptors: Ancillary School Services, College Administration, College Students, Computer Networks