Working with users through an "information center" offers an alternative to formal application systems development, and the backlog of application development projects has made this approach attractive at many institutions. Guidelines used at Loyola University of Chicago are presented. (Author/MLW)

The offices of Information Resource Management and Institutional Research at Virginia Tech developed a set of guidelines for information management. This article describes the historical evolution, the forces that motivated the development of the guidelines, and the consensus-building activities that led to the acceptance of the guidelines.…