This article presents the University of New Hampshire's approach to ongoing training of computer users and argues that training is an investment with a large payoff. The article considers factors affecting training success; computer support; academic computing training; and administrative computing training, including developing a user services…

This article describes the Departmental Computing Coordinators program implemented at Loyola University (Chicago) to manage and support computing activities at the departmental level. The basis of the program is a standard position accountability included in job descriptions of departmental employees who hold computing responsibilities. (Author)

Methods used at Haverford College to hire, train, and manage student employees are described, including both successful and unsuccessful approaches. Management problems, performance improvement incentives, and appropriate student roles and expectations are examined. Much of the information is drawn from a survey of current and former student…

Reasons why institutions of higher education might choose to acquire computer services from off-campus suppliers are identified and include the difficulty of maintaining a qualified technical systems group. The importance of careful management oversight from contract bidding to ongoing performance monitoring is stressed. (DB)

Interviews with 51 librarians and 40 computer-center administrators at smaller colleges found that they face similar challenges in providing services and seeking economies but are uneasy about formal structural changes that bring their operations closer together. Reasons for their concern and implications for college administration are discussed,…

It is argued that, with the emergence of new technologies, the traditional missions and "domains" of academic libraries and campus computing services need to be adjusted to support collaboration. Specific collaborative projects linked to strategic plans are recommended over forced mergers or overly ambitious multigoal projects. (MSE)

Current and developing issues in college and university computing are delineated, including next generation networks, achieving widespread integration of technology into teaching and learning, meeting high demand, the virtual university, information policy in a networked environment, replacement of administrative systems, information resources…