Many libraries are using co-browsing chat products to provide reference services to their patrons, whilst their patrons are online and using the internet. The concept of such an online service is highly desirable, but many libraries are concerned that they will never be able to afford such a system. This may have changed: Instant Messaging (IM)…

This submission represents the views of a newly formed organisation known as Public Libraries Australia. Formed to aggregate the political, service and infrastructure capacity of Australia's 1510 (ABS June 2000) public libraries, Public Libraries Australia will support and represent public libraries on a national basis. Networked across Australia…