The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…

The Australian and New Zealand academic library statistics for 1996 provide data on overall staffing, services, collections. expenditures, and population in 43 Australian and 7 New Zealand academic library systems. Includes amendments to the 1995 statistics. (PEN)

This paper presents guidelines for establishing a QuestionPoint collaborative virtual reference partnership between academic libraries in Australia/New Zealand and the US. These guidelines reflect the practices of the state-of-the-art collaborative QuestionPoint partnership, "AskASERL" as well as the unofficial standards and guidelines…

On-campus networked personal computer (PC) usage at La Trobe University Library was surveyed during September 2005. The survey's objectives were to confirm peak usage times, to measure some of the relevant parameters of online PC usage, and to determine the effect that 24 new networked PCs had on service quality. The survey found that clients…

The Australian university system can fund the creation of a scholarly collection of serials for use by the nation by increasing the average expenditure on libraries from 5.1% to 5.3% of total university expenditure. Once the national collection has been built, virtual access can be provided using a Web-based model called MEADS (Monash Electronic…

The shift in policy from market driven behaviour towards a more cooperative tertiary sector is having an effect on New Zealand academic libraries and their relationships. Despite this, there has been no investigation of collaboration specifically targeting New Zealand tertiary libraries. This research project examine the state of collaboration…