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Learning about Learning 2.0: Evaluating the "New South Wales Public Library Learning 2.0" Program
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Forsyth, Ellen; Joseph, Mylee; Perry, Leanne – Australian Academic & Research Libraries, 2009
The "New South Wales Learning 2.0" training program is being made available to the entire NSW public library work force of over 2300 people in 2008-2009. This paper is a snapshot of the impact of the course as at September 2008, five months after it was launched. It explores how the training impacted on the staff skill levels, knowledge,…
Descriptors: Public Libraries, Foreign Countries, Library Development, Labor Force
RIMS: The Research Impact Measurement Service at the University of New South Wales
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Drummond, Robyn; Wartho, Richard – Australian Academic & Research Libraries, 2009
In 2005, the Library at UNSW began a comprehensive restructuring process that fundamentally changed the provision of services to its academic community. A primary aim of this process was to increase flexibility of service development and delivery and so to improve research support. The motivation for reformed services arose from considerations…
Descriptors: Higher Education, Research Libraries, Foreign Countries, Library Services
University Library Virtual Reference Services: Best Practices and Continuous Improvement
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Shaw, Kate; Spink, Amanda – Australian Academic & Research Libraries, 2009
The inclusion or not of chat services within Virtual Reference (VR) is an important topic for university libraries. Increasingly, email supported by a Frequently Asked Questions (FAQ) database is suggested in the scholarly literature as the preferred, cost-effective means for providing university VR services. This paper examines these issues and…
Descriptors: Research Libraries, Reference Services, Best Practices, Academic Libraries
Indigenous Digital Collections: An Early Look at the Organisation and Culture Interface
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Nakata, Martin; Nakata, Vicky; Gardiner, Gabrielle; McKeough, Jill; Byrne, Alex; Gibson, Jason – Australian Academic & Research Libraries, 2008
This article identifies and provides some commentary on the key issues emerging from research into the digitisation of Indigenous materials in collections conducted in collaboration with three state libraries. It situates the research project within the broader context of related activity aimed at addressing the ongoing challenges of access,…
Descriptors: Indigenous Knowledge, Library Automation, Library Materials, Government Libraries
Globalisation and Internationalisation: Models and Patterns of Change for Australian Academic Librarians
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Becker, Linda K. W. – Australian Academic & Research Libraries, 2006
This is the final article in a series examining globalisation and the role of Australian librarians in internationalising library, university, and international practice in higher education. It describes case studies of Australian academic libraries in which a successful pattern for internationalisation emerged. The conclusions of the research are…
Descriptors: Academic Libraries, Foreign Countries, Librarians, Library Development
Internationalisation: Australian Librarians and Expanding Roles in Higher Education
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Becker, Linda K. W. – Australian Academic & Research Libraries, 2006
This article presents an overview of a research project that was designed as a way to understand the role of Australian academic librarians in internationalising library, university, and higher education practice. In an attempt to discover what it is that librarians actually do, a survey of university librarians was undertaken to find how they…
Descriptors: Higher Education, Foreign Countries, Librarians, Educational Practices