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White, Herb – American Libraries, 1980
Argues that, although research measuring library effectiveness has tended to equate effectiveness with user satisfaction, this approach is faulty for several reasons and calls for more in-depth user needs assessment studies. (LLS)
Descriptors: Evaluation, Evaluation Criteria, Library Research, Library Services
Meyers, Elaine – American Libraries, 1999
Discusses the results of focus groups and surveys that asked teenagers their opinions of libraries and library services. Highlights include access to technology; customer service for students; library space for teens; books and materials; rules, regulations, and hours; jobs and service opportunities; and marketing toward teens. (LRW)
Descriptors: Access to Computers, Adolescents, Employment Opportunities, Focus Groups