Describes the use of docents at the Denver Public Library and explains how to develop a successful volunteer docent program. Discusses their educational background; duties, including training patrons in computer use; cooperation of and acceptance by the professional staff; administrative support; and improved customer service. (LRW)

Discusses the need for library directors to have micromanagement skills and presents five scenarios of problems that need micromanagement. Topics include knowing when to intervene, the need for strong personnel policies, relationships with councils and trustees, and the need for continuing education in management skills. (LRW)

Addresses the problem of crime committed in a library by its employees. Provides examples of crimes in state and public libraries. Discusses embezzlement in a state library, theft of library funds, falsification of records and violation of library loan policies, and reasons for crimes. Notes that such crimes can be safeguarded against by enforcing…

This fifth and final lesson on library evaluation focuses on the evaluation of library personnel. Highlights include standards for comparison of employee's characteristics (ideal traits, productivity of other employees, job-related behavior), and Management By Objectives (involves mutual goal setting between manager and subordinate). Five required…

Presents an interview with two librarians who are participating in joint-use projects, one between a public library and a school library, and one between a public library and an academic library. Personnel, commingling collections, changing library roles, and governance boards are considered. (LRW)