Presents ways libraries can provide services for refugees. Discusses identifying needs, distributing orientation guides, and collecting foreign-language literature. Libraries can raise awareness through collection development, exhibits, lectures series, locating teaching resources, and creating Web sites. Examples of different patrons include…

Discusses learning disabilities and describes services that have been developed in public libraries to help patrons with learning disabilities. Topics include collection development; assistive technology; outreach programs; staff development; and sources of help and information. (LRW)