Descriptor
| Computer Networks | 1 |
| Computer Software | 1 |
| Library Networks | 1 |
| Library Services | 1 |
| Reference Services | 1 |
Source
| American Libraries | 1 |
Author
| Coffman, Steve | 1 |
Publication Type
| Journal Articles | 1 |
| Reports - Descriptive | 1 |
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Coffman, Steve – American Libraries, 1999
Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and…
Descriptors: Computer Networks, Computer Software, Library Networks, Library Services
