Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

A study examined attitudes of Irish employers toward vocational training (VT) activities, state agencies responsible for administering VT, and the skills that employees would need in the future. Of a sample of 500 firms that were selected as being representative from the standpoints of size, sector, location, and form of ownership, 219 were…

A study examined the reasons for the relatively low level of participation in adult, community, and further education (ACFE) in Victoria, Australia. Of the 1,229 randomly selected individuals surveyed via telephone, 942 (77%) had never participated in ACFE, 184 (15%) had not participated since 1994, and only 103 (8%) were currently enrolled in an…

As part of an evaluation of the effectiveness of its Certified Nursing Assistant Program, William Rainey Harper College (WRHC), in Illinois, conducted a follow-up study of program graduates from 1990-95. Surveys were mailed to 378 graduates to determine their employment situation, their evaluation of how beneficial their education was, and the…

This curriculum on supported employment for individuals with disabilities is intended for case managers in Montana and focuses on programs and processes relevant to the case manager's typical roles of long-range planning, coordination, and facilitation. Part 1 discusses the move toward inclusion, including its value, the concept of normalization,…

This paper reports on the implementation of an Integrated Assessment and Strategic Planning (IASP) process to comply with accountability requirements at the community college of New Mexico State University at Alamogordo. The IASP model adapted an existing compliance matrix and applied it to the business college program in 1995 to assess and…

This curriculum guide, based on the position that career education is a major focus of the educational program, is designed to assist students with disabilities to become productive workers and independent adults. Chapter 1 provides an overview of the history and importance of career education for children with disabilities. The features of career…

This paper examines how inclusion services are delivered in Kentucky rural regular schools. Survey responses were received from special educators in 261 rural regular schools throughout Kentucky. Vocational schools, treatment centers, alternative schools, and other special schools were not included in the survey. Results indicate that…

Elementary and secondary preservice teachers' philosophical perspectives were examined before and after their participation in field-based activities in a professional development school. A philosophical perspective survey was administered at the start and again at the end of the semester. The five categories were existentialism, behaviorism,…

This study investigated the success of the Dubuque Community School District (Iowa) in meeting its policy goal for equity and diversity through related policies and practices for staff development, curriculum development, and site-based school initiatives. A survey instrument was developed and pilot tested in collaboration with teachers,…

A study examined a joint service project undertaken by two Georgia State University (GSU) English department faculty members interested in studying distance learning technology. GSU's system uses fiber optics and technology to connect learners at a remote site to a teacher. The project involved assisting in preparing gifted students in grades 6-8…

This report contains the citations for the 1997 Hesburgh Awards for successful, innovative faculty development programs to enhance undergraduate teaching. The University of Missouri-Columbia, General Education Program, was the program judged to have best met the three award criteria: significance of the program to higher education, appropriate…

A marketing program implemented in 18 small, rural agricultural communities aimed at increasing enrollment in the daily religious classes held by the Church of Jesus Christ of Latter-day Saints (LDS). Approximately 23 percent of the population in the 18 communities belong to this Church. Daily religious instruction is provided in released-time…

A study reviewed nonformal education provided by community organizations, particularly that for women, in the Western Cape (South Africa). It was set against a background of the struggle against apartheid and women's special needs and interests. The interview schedule included open-ended and structured questions and was designed to elicit details…

Technological changes affecting the health care industry spurred the development and implementation of a curriculum to upgrade the skills of Philadelphia health care workers in written communication, mathematics, computer literacy, oral and listening communication, and issues surrounding their union employment in the health care field. The…