In September 1992, the Research and Planning Division of Pima Community College (PCC), in Arizona, conducted surveys of administrators, faculty, and classified staff to evaluate three offices in the division: Institutional Research; Computer Services; and Planning. Usable responses were received from 23 administrators, 32 faculty, and 46 staff, for response rates of 52%, 21%, and 31%, respectively. The survey focused on the use and quality of services and products, and included open-ended questions. Study findings included the following: (1) 91% of the administrators, 72% of the faculty, and 50% of the staff responded positively to questions concerning the products and services of the Office of Institutional Research (OIR); (2) the OIR was used by 68% of the respondents, and was rated highest for its "PCC Fact Book"; (3) 96% of the administrators, 91% of the faculty, and 94% of the staff indicated that they used Computer Services, with 56.5% of the administrators and staff, and 31.3% of the faculty reporting daily use; (4) the two most frequently utilized computer services were E-mail/networking, and the Student Information System; (5) most Computer Services products and services were rated as "Very Useful" and of "High Quality"; (6) of 119 comments about Computer Services, 44% were positive, 33% were negative, and 24% were neutral; (7) of all Planning Office activities, development of PCC's mission was considered of the greatest importance; and (8) 73.9% of the administrators, 21.9% of the faculty, and 21.7% of the staff indicated that they had used Planning Office services and products. Data tables and the survey instruments are included. (PAA)