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Direct linkMaximiek, Sarah; Rushton, Erin; Brown, Elizabeth – College & Research Libraries, 2010
After one year of providing virtual reference service through an instant messaging (IM) service, Binghamton University (BU) Libraries, under the purview of its Digital Reference Committee (DRC), undertook a study of collected session transcripts. The goals of this work were to determine who was using the IM service and why; if staffing for the…
Descriptors: College Libraries, Synchronous Communication, Transcripts (Written Records), Use Studies
Download full textGeorge, Carole; Bright, Alice; Hurlbert, Terry; Linke, Erika C.; St. Clair, Gloriana; Stein, Joan – Information Research: An International Electronic Journal, 2006
Introduction: This study explored graduate students' information behaviour related to their process of inquiry and scholarly activities. Method: In depth, semi-structured interviews were conducted with one hundred graduate students representing all disciplines and departments from Carnegie Mellon University. Analysis: Working in pairs, we coded…
Descriptors: Graduate Students, Information Seeking, Inquiry, Scholarship
