Responding to complex problems and emergencies such as COVID-19 requires both rapid response and long-term planning. Part of the response and planning needs to be based on lessons learned from previous crisis experiences. Organizations should be routinely conducting strategic reviews of previous responses, projects, or events to analyze the…

This qualitative study examines the relationship between emotional intelligence competencies and the personal attributes of library disaster response assistance team (DRAT) members. Using appreciative inquiry protocol to conduct interviews at two academic libraries, the study presents findings from emergent thematic coding of interview…

A brief questionnaire designed to help colleges and universities assess their crisis readiness is presented. Questions address such issues as written procedures, response team composition, campus information dissemination and media relations, and community relations. Ten items every college crisis plan should include are listed. (MSE)